Resolving Difficult Situations


ID : 624    Section Number : A

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Supervision isn't always easy. Explore approaches to difficult situations, including conflicts with employees and customers. Recognize contributors to poor communication, performance, and service. Learn how to respond appropriately while taking advantage of an opportunity to build employees' skills. Understand when and how to involve management. Walk away with a toolbox for helping the frontline resolve challenges and preserve relationships.
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Class Details

1 Session(s)
Weekly - Wed

Location
Astroth Community Ed Center

Instructor
Carol Burrell 

 

Notice

Please read:  * This class offers 2.75 Professional Development Credits (PDCs) for SHRM (Society for Human Resource Management) members.

*This class is eligible for up to half off the price with grant funding. To see if you qualify and to receive more information, please contact Mary Jo Murphy at (309) 268-8824 or email maryjo.murphy@heartland.edu.

Note: This grant cannot be used in conjunction with any other discount offer and is available while funds last.

Tuition: 

$60.00

Registration Closes On
Tuesday, October 28, 2025 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
10/29/2025 - 10/29/2025 Weekly - Wed 08:30 AM - 11:30 AM Normal, Astroth Community Ed Center  Map, Room: ACEC 2101 Classroom Carol Burrell 

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